Leslie's Premier Gold Chain Guarantee

Leslie’s gold chains that you purchase from Pyramid Studios are covered by the Leslie’s guarantee. 

What Does the Leslie’s Guarantee Cover?

The Karat Gold Guarantee covers Leslie's chains which have been accidentally broken, damaged or is defective. Chains must have an authentic Leslie’s trademark.

What is not covered by the Leslie’s Guarantee?

The Leslie’s guarantee does not cover loss of chains. A personal jewelry insurance policy will cover your chain against loss, theft or mysterious disappearance. The guarantee does not cover chains that do not have an authentic Leslie’s trademark. The guarantee does not cover chains that you have purchased from other retailers. 

How Do I return a chain for replacement?

You may bring your chain in to Pyramid Studio’s at our store in Ellsworth, ME at any time when our store is open. If you are unable to bring in your chain to our store, please email us for instructions. Your chain must have been purchased from Pyramid Studios for us to assist you. Proof of purchase from Pyramid Studios may be required. 

What if no replacement chain is available?

From time to time, Leslie's may discontinue a chain style. If a certain chain style is no longer available, Leslie’s will offer a substitute chain in a similar style and weight for your approval. 

When will I receive my replacement chain?

Pyramid Studios sends chains that are covered by the guarantee to Leslie’s within 2 business days of receiving the chain, when our store is open. From our experience, it generally takes Leslie’s up to 14 business days to send us a replacement chain.